SHIPPING IN HOT WEATHER POLICY
Hot Weather Shipping Policy and Information
What you should know:
Although ice packs are included with all items that may melt, they will be packed in a standard cardboard box not an insulated box so we cannot guarantee that items wont melt during transit on hot days. Please understand that the Ice Packs are only good for 48 hours (unless it’s a 40 degree day). Unfortunately refunds will not be given due to melted items so please consider all of this prior to purchasing.
What you can do to avoid melting:
- Select Express shipping.
- Take note of the estimated shipping days listed on check out. Keep in mind we are in WA and we currently do not have an overnight service.
- If you selected Authority to Leave, make sure someone is around to receive the shipment so it doesn’t sit outside in the sun.
- Check the temperature in your area before shipping. British chocolate can melt at temperatures as low as 26 degrees.
- Place orders at the beginning of the week so they don’t sit in the depot over the weekend.